1. Who We Are
This website is operated by Dr. Priya Agarwal, Senior Consultant Obstetrician, Gynaecologist, and Laparoscopic Surgeon practising at Cloudnine Hospital, Patparganj, and Gynae Gastro Clinic, Dilshad Garden, New Delhi.
If you have any questions about this policy, you can contact us using the details at the bottom of this page.
2. Information We Collect
We may collect the following information when you use our website or book an appointment:
- Your full name, phone number, and email address (from appointment and contact forms)
- General health information you choose to share when booking a consultation
- Your location (city/area) to help us serve you better
- Browser type, IP address, and pages visited (collected automatically via cookies)
- Any messages or queries you send through our contact form
3. How We Use Your Information
We use your information only to provide better healthcare services. Specifically, we use it to:
- Confirm and manage your appointment bookings
- Respond to your questions and enquiries
- Send appointment reminders or follow-up messages (with your consent)
- Improve our website and services based on usage
- Comply with legal and medical record requirements
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Medical Information and Confidentiality
Any health-related information you share with Dr. Priya Agarwal is treated as strictly confidential in accordance with medical ethics and applicable laws in India.
Your medical information is never shared without your explicit consent, except where required by law.
5. Cookies
Our website may use cookies to help it function properly and to understand how visitors use it. Types of cookies we may use:
- Essential cookies– needed for the website to work correctly
- Analytics cookies– help us understand which pages are visited most (e.g. Google Analytics)
You can disable cookies through your browser settings at any time.
6. Third-Party Services
Our website may use third-party tools such as Google Maps, Google Analytics, or WhatsApp. These services have their own privacy policies and we are not responsible for their data practices.
7. Data Security
We take reasonable steps to protect your personal information. Our website uses HTTPS encryption to keep your data secure during transmission.
Please contact us immediately if you believe your information has been misused.
8. Your Rights
You have the right to:
- Ask what personal information we hold about you
- Request correction of any inaccurate information
- Ask us to delete your personal information where applicable
- Withdraw your consent for us to contact you at any time
- Opt out of any promotional messages
9. Children’s Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe your child has provided us with information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please get in touch:
Dr. Priya Agarwal – Contact Details
Cloudnine Hospital, OPD Room No. 8, I.P. Extension, Patparganj, New Delhi – 110092